Frequently Asked Questions
Everything you need to know about your hair transformation.
What type of hair quality does DreamCatchers use?
We exclusively use 100% full-cuticle Remy human hair, sourced ethically to ensure the most natural look, feel, and longevity.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Can I color or style my extensions with heat?
Yes, because our extensions are made from real human hair, you can use heat styling tools and professional hair dye. We recommend using a heat protectant spray to maintain hair health.
What is your return policy?
We accept returns on unopened and unused hair extensions within 30 days of purchase. Due to hygiene regulations, we cannot accept returns if the security seal is broken.
How long do DreamCatchers extensions last?
With proper care and regular maintenance appointments, our extensions can last up to a year or longer, as the hair is reusable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.